Summary

Your mission as a B2C Customer Support Project Manager is to lead and execute projects in the SaaS and OTT industry, ensuring top-quality B2C customer support implementation. Collaborate with cross-functional teams, write detailed technical briefs, and navigate complex customer support and system integrations. Apply agile methodologies, gather and document project requirements, and solve challenges. Your focus is on improving CSAT, NPS, and Hi5 project timelines to enhance customer support processes. Embrace innovation, adaptability, and attention to detail to achieve exceptional customer experiences. Contribute to the company's continuous evolution to meet changing OTT industry needs, aligning with the vision set by your reporting manager.

Responsibilities