📍 Local Job Near You
Customer Support Officer (Fintech / Financial Services) - Dayshift / Onsite
Twoconnect
📍
Ortigas Center, Philippines
Location
Ortigas Center
Posted
June 09, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
- Serve as the first point of contact for customers across phone, email, and ticket-based support channels.
- Handle a high volume of inbound customer enquiries while maintaining a professional, customer-focused approach.
- Respond to customer enquiries relating to account information, product enquiries, warranty requests, contract queries, payments, billing matters, and general account support.
- Deliver accurate, timely, and consistent responses in accordance with company policies, procedures, and service standards.
- Resolve Tier 1 customer enquiries using established frameworks, knowledge bases, and internal processes.
- Escalate complex or unresolved issues to the appropriate internal team while ensuring a smooth customer experience.
- Maintain a strong focus on first-contact resolution and customer satisfaction.
- Manage customer communications and support activities through Zendesk and other internal systems.
- Update and mai...