Job description

About the Role
We are currently seeking a customer support officer to join a busy and supportive Family Care team for an immediate start.

Working as the first point of contact for families and centres, you will play a key role in managing enquiries, supporting enrolments, and building positive relationships with families during a period of growth and change.
Key Responsibilities

• Manage inbound calls and email enquiries from families and childcare centres.
• Support families through the enrolment process and provide general information.
• Respond to customer enquiries and complaints with empathy and professionalism.
• Monitor shared inboxes and maintain accurate records and case notes.
• Build strong relationships with families and centre teams through clear and supportive communication.
• Work collaboratively within a close-k...