Transform the customer experience as the Customer Support Manager at Practice Better, a leader in health and wellness EHR. Manage a passionate remote team and drive exceptional service across a diverse practitioner base.
Practice Better seeks a Manager, Customer Support, to oversee daily operations and enhance service quality. With a strong focus on innovation, you'll coach a team handling complex inquiries from nutritionists and therapists. This role ensures efficient processes while fostering an empathetic work environment.
Key Responsibilities:
• Lead and develop the Customer Support team
• Manage daily support operations and ticket queues
• Handle escalated customer issues effectively
• Monitor and analyze performance metrics with Zendesk
• Collaborate cross-functionally to improve customer experiences
Requirements:
• 2+ years in a B2B SaaS customer support management role
• Strong leadership and emotional intelligence skills
• Experience with custo...