Customer Support Lead

Location: São Paulo, Brazil

The Company: Chronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, RPO, and business process automation solutions for global multinationals. The Group owns and operates 52 offices worldwide.

Chronos Consulting’s client: Leading international digital entertainment and technology group.

Job Overview:

We are looking for a Customer Support Lead to oversee the daily operations of the Customer Support team within our Brazil iGaming operation. This role will be responsible for managing CS agents, ensuring high-quality customer service, maximizing operational efficiency, and maintaining strict compliance with internal service standards and regulatory requirements.

Key Responsibilities:

1. Customer Support Operations

• Lead and manag...