Customer Support Lead

Central Brighton | Hybrid Working | 2-3 Days Per Week In The Office

A growing SaaS business is looking for a Customer Support Lead to lead and develop its customer support capability as it continues to scale globally.

This is a player-manager position, combining team leadership with hands-on customer support responsibilities. You'll manage a team of Customer Support Executives while remaining actively involved in resolving customer issues, improving processes and enhancing the overall support experience.

Working closely with Customer Success, Product and Engineering teams, you'll play an important role in ensuring customer issues are resolved effectively, support insights are shared across the business and opportunities for improvement are identified.

The role also offers the opportunity to help drive greater efficiency through process improvement, automation and the use of AI within support workflows.

The Role

As C...