Job Overview
We are looking for a proactive and customer-focused E-commerce Executive to manage and resolve customer queries across multiple channels. The ideal candidate will be fluent in multiple languages to communicate effectively with a diverse customer base.
Key Responsibilities
Handle customer inquiries via email, chat, phone, and social media in a timely and professional manner
Resolve product, order, payment, delivery, and return-related queries efficiently
Provide accurate information about products, services, and company policies
Escalate complex issues to relevant teams and ensure timely follow-up
Maintain records of customer interactions
Collaborate with logistics, warehouse, and technical teams to resolve concerns and queries
Able to handle escalations and resolve all customer queries with good CSAT scores
Required Skills & Qualifications
Bachelor’s degree in any field (preferred)
5- 7 years of industry experience
Proven experience i...