Primary Responsibilities Include:

• Respond promptly, courteously, and knowledgeably to technical support inquiries

• Provide top-tier support to all customers with a goal of first call resolution

• Educate customers on system installation/use, and assist in troubleshooting

• Utilize prior customer support experience to enable customer success and happiness

• Use problem-solving skills to solve customer issues and address concerns

• Outbound calls to current customers to address issues, when needed