Job Title: Customer Support & Experience Architect

Location: Dubai UAE

Job Summary

Design and implement AI-driven customer experience solutions. Develop multichannel support systems, integrate CRM and automation tools, and create seamless AI-to-human escalation flows.

Key Responsibilities

• Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o, LangChain and custom flows.
• Multichannel Support: Develop a multichannel support stack including WhatsApp, in-app chat, web, IVR and more.
• CRM Integration: Lead the integration of CRM and automation tools for a unified customer view.
• AI to Human Escalation: Create seamless escalation flows from AI to human support.
• KPI Setup: Establish KPIs, routing logic and playbooks for scalable tenant and landlord support.

Requirements

• Experience: 4 years in CX Support Ops or Solution Design.
• AI Expertise: Proven...