Requirements

• 1–3 years of experience in customer support, call center, or service coordination roles.
• Strong communication and interpersonal skills.
• Confident, professional, and customer-centric approach.
• Ability to multitask and manage multiple queries simultaneously.
• Basic computer proficiency and familiarity with HubSpot will be a plus.
• Strong coordination and problem-solving skills.

Responsibilities

• Respond to customer inquiries across multiple channels (calls, WhatsApp, email, etc.) in a timely and professional manner.
• Understand customer requirements and provide accurate information about products and services.
• Guide customers through available options and assist in decision-making.
• Manage service requests end-to-end by collecting all necessary details and documentation from customers while ensuring accuracy and completeness.
• Coordinate with internal te...