Responsibilities

• Answering customer inquiries via phone, email, and live chat in a professional and timely manner.
• Addressing customer complaints and issues efficiently and effectively.
• Providing product and service information to the customers.
• Identifying and escalating priority issues to the appropriate department or individual.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Keeping up-to-date with product and service information and making recommendations to customers as appropriate.
• Providing feedback to the management team on customer concerns and trends.
• Meeting and exceeding performance targets, such as customer satisfaction, quality, and productivity metrics.

Requirements

• Experience in customer support or a related field.
• Excellent communication and interpersonal skills.
• Ability to remain calm an...