Overview

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer‑centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Qualifications

• Bachelors or above
• Customer support and other job experience preferred
• Good Verbal Urdu Communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Responsibilities

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transa...