Key Responsibilities:

• Handle customer queries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues promptly.
• Maintain customer records and update CRM systems.
• Follow up with customers to ensure satisfaction.
• Coordinate with internal teams for issue resolution.

Requirements

• Graduate in any discipline
• Good communication and interpersonal skills
• Basic computer knowledge and MS Office proficiency
• Customer-focused approach with problem-solving skills
• Prior customer support experience preferred

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