Customer Support Executive - Voice

Leading IT firm in Kochi, looking for a Customer Support Executive to handle inbound voice calls, resolve customer queries, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a customer-first approach.

Key Responsibilities:

- Handle inbound customer calls in a professional manner
- Retail Voice Support
- Assist employees of clients through calls.
- Provide help regarding employee queries.
- Address customer queries, complaints, and requests efficiently
- Escalate complex issues to the appropriate department
- Maintain records of customer interactions in the system

Basic Requirements:

- Minimum 1 year experience in BPO/Call Centre/Customer Support
- Educational qualification – Plus two and above
- Excellent Communication skill- Speaking (CEFR-B2)
- Able to quickly understand issues and requests employees.
- Immedi...