Responsibilities Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products. Manage cases and communications from start to resolution and closure, collaborating with departments such as Sustaining (Development), QA (Testing), and Product release. Verify, reproduce, and isolate application defects or faults reported by Navis customers. Debug software applications and analyze code for potential issues. Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment. Address customer question cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case-management tools, Confluence, product release notes, and other Navis resources. Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that could not be reproduced off-site, and testin...