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Job Description
Customer Support & Consumer Insights Executive
Delhi · Full-time | Reports to founders
About Us
Permea makes skincare that actually absorbs. Most products sit on the surface; ours use exosome and
liposome delivery systems to get actives into the skin, not just onto it. The brand is pre-revenue, the team is
small, and the founding logic is tight.
This is our first customer-facing hire. Day-to-day, the job involves handling queries and sorting out delivery
issues. But that is only part of it. We want someone who reads patterns who notices that three customers
this week asked the same question about the serum, or that RTOs from one city keep spiking on Tuesdays,
and brings that back to us. The product decisions we make in the next twelve months will be shaped by what you hear.
WHAT THE ROLE INVOLVES
- Manage customer conv...