Dive into an impactful role as a Customer Support Representative at Zen Educate in Vancouver, BC. Engage with schools and educators, providing critical support in a hybrid model.
This full-time position is pivotal in helping our mission of enhancing education recruitment. You'll own communication channels, manage support queries, and provide calming solutions during hectic moments. If you thrive in a fast-paced environment and are dedicated to serving the educational community, consider applying today!
Key Responsibilities:
• Communicate effectively with schools via phone, email, and text
• Manage support inbox and internal communication channels
• Contribute to the Knowledge Base with solutions and FAQs
• Identify trends in user queries for process improvement
• Collaborate with US teams for complex issue resolution
Requirements:
• Strong communication skills with a professional tone
• Experience in Customer Service, preferably in tech
• Background in ...