Customer Support Associate with Arabic

Miejsce pracy: Kraków

In this role you will play a crucial role in delivering high-quality customer service through email, chat and phone channels to our high-profile clients, who specialize in internet-based searching and video‑sharing platforms.

Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction.

To excel in this role, you will need to demonstrate proactive problem‑solving skills and continuously strive to meet and exceed performance targets.

Your tasks:

• Provide high-quality online customer service via email, chat and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.
• Meet deadlines with a fast‑paced environment.

Our requirements:

• Fluency in written and spoken Arabic.