Become a Customer Support Associate at Permacon, ensuring customer satisfaction through effective order management and resolution support. Engage promptly with clients and deliver seamless service.
In this role, you will play a vital part in reinforcing customer relationships at Permacon, a top provider of concrete products. Responsibilities include assisting with orders, answering inquiries, and tracking shipments. You'll also provide information, maintain invoice accuracy, and support the sales team in enhancing customer interactions.
Key Responsibilities:
• Guide customers through product ordering processes
• Process email and phone orders efficiently
• Track and follow up on order status
• Maintain detailed customer records for compliance
• Collaborate with the sales team to enhance service
Requirements:
• High school diploma or equivalent experience
• Strong organizational and detail-oriented mindset
• Proficient in Microsoft Office applications