Monday - Friday 36.25 hours a week (core hours 10am - 4pm)-mainly remote working - 2 roles available one until September 2026 the other until December 2026

£33,237 p.a.

An exciting opportunity has arisen to work for our client 'an employer of choice' - a professional membership organisation- to work as a Customer Support and Engagement Officer. You are supporting both the members and the public - delivering a high-quality, empathetic service.

Principal accountabilities

Principal accountabilities:

* Frontline Response: Handle a high volume of telephone and email enquiries from members, potential members, and the public, in line with service level agreements.

* Use empathy, active listening, and non-judgmental support to manage sensitive or complex conversations.

* Complex Judgement: Apply critical thinking and sound judgment to assess and resolve complex queries in real time, escalating where appropriate.

* Safeguarding: Be...