Join the Jonas team as a Customer Support Analyst specializing in construction software. Offer top-notch client support while navigating the fast-paced software environment.
In this role, you'll engage with clients and provide critical support for Jonas Construction ERP Software. By investigating cases and resolving technical issues, you'll play an integral part in ensuring customer satisfaction. Your background in customer service and experience with accounting applications will help you thrive in this collaborative role.
Key Responsibilities:
• Support clients with troubleshooting ERP software issues
• Investigate and analyze software functionality deficiencies
• Maintain professionalism and composure in high-pressure situations
• Establish trust and integrity with clients through clear communication
• Work closely with teams to enhance customer resolutions
Requirements:
• Application support experience in the software industry desired
• Accounting and c...