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Customer Support Analyst

🏢
Manulife
📍 Buon Ma Thuot, Vietnam
📍
Location Buon Ma Thuot
📅
Posted June 02, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

1. Monitor and receive calls from clients and welcome walk-in clients

  • Reply clients’ inquiries about policy and admin procedures related to policy.
  • Guide clients to fulfill admin procedures according to clients’ requests.
  • Introduce Manulife Vietnam mobile app for customers and advise online request submissions.
  • Contact clients to welcome new issued policies or ask more information regarding policies or notify to clients on products/programs of the companies.
  • Handle policy conservation.
  • Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients.

    • 2. Handle outbound calls to clients

  • Welcome calls/fail call/ callback.
  • Inform client of claim result/ Policy mature/ Policy premium suspense.
  • Random check call to client before issuing policy.

    • 3. Monitor & conduct agency support

  • Guide agent admin procedures.
  • Do other a...

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    📍 Location Details

    🌆
    City
    Buon Ma Thuot
    🗺️
    Country
    Vietnam
    🚗
    Commute
    Local Area

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