We are currently seeking a **Customer Support Agent** for a full-time contract position from **October** to **February**.
**Our client is a global leader** in mass customization. With facilities in the USA, Poland, and Latvia, our team can manufacture up to **500,000 personalized products daily**, reaching millions of customers through **20+ of our own online shops** and **1,000+ external shops.**
You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!
**Your future responsibilities include**:
- Resolving all inbound and outbound support requests according to our internal guidelines,
- Escalating tickets to mentors and team leaders if necessary,
- Giving feedback on processes and ideas to improve customer satisfaction,
- Special tasks optional for experienced agents (e.g. Social media support, reputation management, etc.).
**Needed experience & skills**:
- Proficiency in the French langu...