Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Support Agent to join their team in Lisbon.

Position: Customer Support Agent 

Location: Lisbon, Portugal

Work model: on-site

Employment type: fixed term (6 months)

DUTIES AND RESPONSIBILITIES:

• Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)

• Assist clients with account-related queries, including identity verification and account information confirmation

• Adhere to regulatory guidelines and internal procedures as directed by the client

• Troubleshoot issues and offer effective solutions tailored to cu...