Customer Support Advisor – French Speaker

Porto, Portugal

Are you a native or fluent French speaker looking for an international career opportunity in Portugal? Join a dynamic and multicultural team in Porto and provide exceptional customer support for a leading E-commerce project.

Responsibilities

• Assist customers via phone, email, and chat in French.
• Handle inquiries related to orders, deliveries, payments, returns, and account management.
• Provide professional and customer-focused solutions.
• Maintain accurate records of customer interactions.
• Ensure a high level of customer satisfaction.

Requirements

• Native or fluent French (C1/C2 level).
• Good command of English.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.
• Previous customer service experience is an advantage but not mandatory.
• EU citizenship or valid work authorizati...