Position Overview

We are looking for a Customer Support & Onboarding Specialist to join a fast-growing global SaaS team supporting dental clinics. This is a remote role where you will deliver live product demos, onboard new customers, and provide day-to-day support via phone, chat, and Zoom—helping clients successfully adopt and use the platform. You will act as the main point of contact for customers, simplifying complex features, resolving issues, and ensuring a smooth, positive user experience.

Responsibilities

• Deliver live product demos of our two dental software products (a payments/billing platform and a patient engagement platform) to prospects and new clinics via Zoom
• Handle inbound phone and chat support calls from dental clinic staff, troubleshoot issues, and elevate technical bugs to the engineering team
• Run onboarding sessions for new customers via Zoom: account setup, training walkthroughs, follow-up check‑ins