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Customer Success Specialist (Weekends Off)
ibex.digital
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karachi division, Pakistan
Location
karachi division
Posted
June 14, 2026
Commute
Local Area
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This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job Overview
ibex. Pakistan currently has a job opening for the role of Customer Success Specialist in Karachi. In this role, you will represent top international companies and provide customer support to their US-based customers. You will handle a large number of incoming calls and chats for customer issues and inquiries on a daily basis. The ideal candidate should have excellent English and communication skills, be professional, multitask effectively, handle sensitive information discreetly, and be passionate about delivering worldβclass customer support.
Job Description
- Professionally manage a high volume of incoming calls or chats from US-based customers and address complaints, requests, order status, follow-ups, and general inquiries promptly.
- Provide accurate information on products, services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures.
- Identify customer needs a...