ibex. Pakistan is hiring Customer Success Specialist in Lahore for a leading international eCommerce client (US & UK region).
This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support.
This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.
Handle high-volume inbound calls, chats, and emails from US & UK customers
Assist with order tracking, delivery updates, returns, refunds, and account-related queries
Provide accurate information regarding products, pricing, shipping, and policies
Deliver first-call resolution (FCR) through effective problem-solving
Maintain a professional, empathetic, and customer-first approach
Follow client SOPs, quality standards, and compliance guidelines
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