Customer Success Specialist - ViGIE Solutions

Location: Maia, Porto (On-Site)

Team: Customer Success

At ViGIE, we're on a mission to enable safer and intelligent healthcare facilities. We develop cutting-edge health tech software, integrating IoT sensors with real-time monitoring, smart alerts, and artifical intelligence for healthcare facilities across the world.

As we expand, we're looking for passionate, proactive professionals to join our Customer Success team and help us make a real impact on healthcare safety and efficiency.

What You'll Do

• Act as a primary point of contact for technical and systems support requests from our customers and partners.
• Ensure the seamless performance of our cloud-based platform and IoT monitoring systems.
• Work closely with our Operations, and Systems & Technology teams to deliver proactive, customer-centric solutions.
• Innovate processes using latest A...