Description
We are looking for a Customer Success Specialist to join a healthcare technology team in Phoenix, Arizona. This hybrid position focuses on helping clients use a SaaS platform effectively by addressing support needs, resolving application issues, and providing clear guidance on system functionality. The role is ideal for someone who enjoys delivering responsive service, navigating technical questions, and building positive client experiences in a fast-paced support setting.


Responsibilities:

• Respond to client questions and support requests through a queue-based workflow, ensuring timely and thorough follow-up.

• Investigate and resolve basic application issues related to errors, setup concerns, and day-to-day system usage.

• Assist users with platform navigation, feature adoption, and general how-to guidance to improve confidence with the software.

• Support customers with questions tied to front-office processes, clin...