Description We are looking for a Customer Success Specialist to support policyholders and internal teams by delivering responsive, accurate service in a fast-paced insurance environment. This Long-term Contract position is based onsite in Omaha, Nebraska, and is well suited for someone who communicates clearly, handles customer interactions with professionalism, and maintains detailed records with care. The ideal candidate brings strong problem-solving ability, comfort working across multiple systems, and a commitment to improving the overall customer experience.

Responsibilities:
• Engage with customers by phone and email, using thoughtful questions and attentive listening to resolve concerns thoroughly and professionally.
• Route inquiries to the appropriate team members when issues require additional support, and coordinate follow-up to help ensure timely resolution.
• Record customer details, case updates, and service outcomes accurately in company systems while k...