Location
Mumbai
Posted
June 05, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
IntelliThink is hiring a Customer Success Speicalist
to work with our steel and cement accounts in Eastern India.
You will be the primary relationship owner for plant-level customers, ensuring they get measurable value from IntelliVibe -- our AI-powered predictive maintenance platform. This is a field-facing role with real ownership: you drive onboarding, adoption, renewals, and expansion.
What You'll Do
β’ Lead customer onboarding and train plant maintenance and reliability teams on IntelliVibe dashboards, alerts, and RCA workflows.
β’ Own monthly business reviews, tracking KPIs like downtime avoided, MTBF improvement, and maintenance cost savings.
β’ Build trusted relationships across levels -- from maintenance engineers on the shop floor to plant heads and C-suite.
β’ Manage renewals and identify opportunities to expand coverage to additional assets or plants
β’ Represent the customer's voice internally, feeding product and engineering team...
to work with our steel and cement accounts in Eastern India.
You will be the primary relationship owner for plant-level customers, ensuring they get measurable value from IntelliVibe -- our AI-powered predictive maintenance platform. This is a field-facing role with real ownership: you drive onboarding, adoption, renewals, and expansion.
What You'll Do
β’ Lead customer onboarding and train plant maintenance and reliability teams on IntelliVibe dashboards, alerts, and RCA workflows.
β’ Own monthly business reviews, tracking KPIs like downtime avoided, MTBF improvement, and maintenance cost savings.
β’ Build trusted relationships across levels -- from maintenance engineers on the shop floor to plant heads and C-suite.
β’ Manage renewals and identify opportunities to expand coverage to additional assets or plants
β’ Represent the customer's voice internally, feeding product and engineering team...