Petaling Jaya, Malaysia | Posted on 27/04/2026

TheCustomer Success Specialist (CSS) will be responding to customer requests,managing concerns, and providing specific information based on the enquiriesreceived via inbound phone call and email channels.

• Educate customerson self-service options and automated banking channels.
• Conduct call backsfor transaction confirmations and reach out for supporting documents asneeded.
• Clarify customerneeds, evaluate problems, and provide solutions.
• Perform specifiedKYC tasks when required.
• (Mayperform other duties as requested that may not be specifically addressed inthis document)

Requirements

• Fluent inEnglishand Mandarin languages, with excellent written and verbalcommunication skills
• Education level:SPM and above
• Able to work in24*7 Shift rotational basis
• Proven ability topromote and build extraordi...