Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

Qualifications

• Fluent in English and Mandarin languages, with excellent written and verbal communication skills
• Education level: SPM and above
• Able to work in 24*7 shift rotational basis
• Proven ability to promote and build extraordinary customer rapport
• Experience in a bank or financial institution customer service environment will have added advantage
• Willingness to learn and improve
• Fresh graduates are encouraged to apply

Responsibilities and Accountabilities

• Educate customers on self-service options and automated banking channels
• Conduct call backs for transaction confirmations and reach out for supporting documents as needed
• Clarify cu...