Lead customer success initiatives as a Customer Success Specialist in Group Benefits. Focus on managing relationships, renewals, and upselling health benefit plans in a flexible environment.

This role plays a significant part in ensuring client satisfaction and retention in Group Sales. You’ll manage small to midsized accounts, modernizing plans while supporting the renewal process. Collaborate with Account Executives to analyze client needs and enhance engagement through upselling and cross-selling strategies.

Key Responsibilities:
• Manage relationships with small to midsized accounts
• Support proposal and renewal processes effectively
• Analyze client feedback for improvement opportunities
• Collaborate with internal teams on client concerns
• Recommend process improvements for efficiency

Requirements:
• Diploma or Bachelor’s degree in relevant field
• Minimum 2 years of experience in sales or customer...