CXC Team Management Hire, onboard, train & mentor the CXCs (Customer Experience Champions) to drive productivity, happiness, growth & success of CXCs Analyse & monitor various operational/ productivity data, set goals & plans aimed towards CX & operational efficiency and manage the CXCs to meet the goals Break down various operations relation broader objectives/ initiatives into a detailed plan and manage CXCs to efficiently execute the plan Escalations Management Manage any severe escalations which couldnt be resolved by the CXCs Process Optimization Ensure efficient & effective adoption of operational processes by the team Identify opportunities & make recommendations for process improvement aimed at enhancing CX/ operational efficiency Hotel Operations Ensure efficiency in profiling & onboarding of hotels in coordination with team Manage relationships with key hotels as required Manage a team for hotel acquisition & hotel relationship management Requirements 3-6 years experience in ...