Position Description
We are looking for a Customer Success Representative to create and nurture long-term relationships with our customers. You will resolve any issues that arise to ensure customers are satisfied with our services and help us safeguard our revenue and retain customers.Responsibilities:- Build positive and productive relationships with our dealership customers- Schedule regular meetings and discussions to strengthen relationships with existing accounts- Understand client needs and customize existing business programs to meet those needs- Provide client support and manage communications in a timely, professional manner- Maintain existing client accounts to achieve revenue goals- Inform clients about company products, services, and promotions- Ensure client requests are answered accurately and promptly- Develop strategies to improve client satisfaction- Collaborate with internal teams to address customer needs- Maintain up-to-date knowledge about company products and ...