The Customer Success Manager is responsible for managing a portfolio of small-to-medium

enterprise (SME) clients, driving sustainable growth within the customer base and developing

long-term strategic relationships through exceptional customer service and consultative

support. This role serves as the primary point of contact for assigned clients, ensuring

successful delivery and evaluation of Employee Assistance and Support Programs (EAP)

while identifying opportunities for account expansion and renewal.

The position plays a critical role in client retention and satisfaction by providing proactive

program governance, strategic insights, and tailored solutions that address client needs.

Through expert relationship management and business acumen, the Customer Success

Manager ensures clients maximize the value of TELUS Health services while contributing to

revenue growth targets. This role requires a consultative ap...