About the Role

As a Customer Success Manager at Juro, you will build the playbooks, automations, and touchpoints that help customers succeed while identifying moments where your personal involvement drives the most impact. You will co‑own a scaled portfolio and shape how our low‑touch CS model evolves as Juro grows.

Responsibilities

• Keep customers with us and grow their accounts by owning renewals and expansion across a scaled portfolio.
• Build automated journeys and self‑service resources to reduce hands‑on support.
• Identify high‑leverage moments where human interaction makes the difference and strategically show up when it matters most.
• Build trusted relationships with key stakeholders.
• Co‑own a scaled portfolio and shape the low‑touch CS model as Juro grows.

Success Criteria

Success for you means drafting and executing playbooks that drive retention and expansion, creating effici...