Job Description

At SAP, the Customer Success Manager engages with SAP’s customers to drive and accelerate their value realization and ensure business outcomes are being met through consumption of purchased solutions and success service entitlements. The role can be based in Dubai, UAE or KSA.

Core Tasks

• Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions / paying maintenance
• Build trusted relationships with customers in order to support value-based consumption focused activities
• Monitors SLA performance and maintain high level of customer satisfaction
• Engage with Global Customer Success Centers to leverage expertise as needed throughout the customer lifecycle
• Leverage data & tools to track and manage targeted adoption and consumption activities, including Relationship Assessments and Outcome Success Plans
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