Key Responsibilities: Serve as the primary point of contact (POC) for customers, managing all communication from RFQ receipt through product shipment and aftersales support Review and validate Purchase Orders (POs) and Contracts to ensure alignment with agreed-upon Terms & Conditions Work closely with Supply Chain, Finance, Quality, Product, Engineering, and Sales teams to ensure timely processing of orders and swift resolution of operational issues Provide proactive order status updates and address advanced or long-standing customer concerns Escalate and resolve customer issues effectively and emphatically Maintain the ERP system with accurate and up-to-date order and shipment information Gather and analyze customer feedback to identify improvement opportunities and drive customer satisfaction initiatives Lead special projects using strong decision-making, critical thinking, and time management skills Travel to customer locations as needed to support relationship management and busine...