Customer Success Manager – 2015010, G12

What You'll Do

As a Customer Success Manager, you play a crucial role in helping our customers successfully deliver, adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals whilst orchestrating and overseeing our transactional and subscription based delivery. Your responsibilities will include:

Driving software utilization and value realization, leading to customer renewals and business growth.

Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.

Looking for services opportunities and demonstrating the value of Cisco services to our customers

Enabling the effective and efficient delivery of our...