Job Description
• Own a portfolio of enterprise and strategic multi-location customers as their primary point of contact and advocate within SimpleVoIP.
• Build and maintain executive-level relationships with operations, IT, finance, and procurement stakeholders.
• Develop and maintain a success plan for each account that ties SimpleVoIP services to the customer’s business goals, growth plans, and KPIs.
• Lead recurring business reviews (monthly/quarterly) with data-driven insights on usage, performance, projects, and roadmap. Retention, Renewals & Expansion
• Drive net revenue retention across the portfolio: protect against churn, identify and close expansion opportunities, and orchestrate clean renewals.
• Identify upsell and cross-sell opportunities (new sites, seats, features, add-on services) and partner with Sales when appropriate.
• Maintain accurate forecasts of renewal risk, expansion pipeline, and account health in HubSpot.
• Negotiate contract renewal...