Execo City of Cape Town, Western Cape, South Africa Customer Success Manager Direct message the job poster from Execo You've proven you can be a trusted advisor to top-tier clients. Now, are you ready to build and lead a team of them? We are looking for a seasoned Customer Success leader to take the helm of our global CS function from our strategic hub in South Africa. This is your opportunity to move beyond managing a portfolio and start mentoring the talent, defining the strategy, and shaping the culture that will define our client relationships worldwide. Summary of Role As a Customer Success Manager , you are the architect and champion of our client experience. Your role is to help build the strategy, processes, and implement them to ensure our global clients achieve their business outcomes. You and the CS team are to be the key drivers of company growth, retention, and expansion. Your Impact & What You'll Do Architect the Customer Success Strategy: You will help define and own the...