• PE-backed, fast-moving supplier management and spend control specialist.
• Well established (25 years), but focussing on the development of their Customer Success function as they optimise their SaaS proposition.

The Opportunity

Be one of the first true Customer Success Managers, taking the lead in shaping the CS function from scratch and driving real stability and impact.

• Own relationships with 20+ strategic clients, ranging from midmarket to enterprise, and play a pivotal role in reducing churn, improving value, and elevating the customer experience.
• Partner with visionary leadership and cross-functional teams to turn transformation plans into action. Your ideas will be welcomed!
• Join a small, forming team during an exciting year 2 startup phase. Your autonomy, adaptability, and willingness to execute as well as stabilise will be key.

The Ideal Candidate

• 5+ years in Customer Succes...