We're looking for a seasoned Remote Senior CSM who has been in the trenches — managing complex accounts, hitting retention targets, and influencing the way CS teams operate. This is not an entry-level role. You'll own high-value client relationships end to end and set the standard for CS excellence on the team.

You're a fit if you:

• Have 5+ years in Customer Success, Account Management, or a related client-facing role (service delivery or SaaS environment preferred)
• Have a proven track record hitting or exceeding retention and expansion targets
• Are comfortable engaging C-suite and VP-level stakeholders
• Use data to tell a story — spotting risk early and building business cases for renewal and expansion
• Are highly self-directed and don't wait to be managed
• Know your way around CS and CRM tools (Gorgias, GHL, HubSpot)
• Naturally mentor peers and contribute to how the team operates
• Communic...