Requirements:
2–5 years of experience in Customer Success, Account Management, or a client-facing SaaS role.
Strong relationship management and communication skills.
Understanding of customer retention, churn, expansion, and customer lifecycle management.
Experience using CRM platforms such as HubSpot, Salesforce, or similar tools.
Ability to manage multiple customer accounts simultaneously.
Strong analytical and problem-solving skills.
Customer-centric mindset with a proactive approach.
Responsibilities:
Lead customer onboarding and implementation activities.
Build strong relationships with assigned accounts and understand customer goals.
Monitor customer health, adoption, and engagement metrics.
Conduct regular business reviews and strategic account discussions.
Identify opportunities for renewals, upselling, and cross-selling.
Serve as the primary point of contact for customer-related matters.
Collaborate with Sales, Produc...