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Customer Success Manager, MidMarket, German Speaker (Strategic Customer Success Team)
Semrush
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, , united kingdom, United-Kingdom
Location
, , united kingdom
Posted
June 19, 2026
Commute
Local Area
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Job Description
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. Thatβs how Semrush gained the trust of over 28 million usersβfrom scaling startups to Fortune 500 companies.
About the Role
- Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them. Lead efforts in contract renewals and negotiations.
- Relationship Management: Build and nurture strong relationships with key stakeholders, with an emphasis on deepening the overall contact list. Be their trusted advisor, offering strategic recommend...