Customer Success Manager, MidMarket, German Speaker (Strategic Customer Success Team)

Customer Success United Kingdom

Semrush is a brand visibility platform empowering marketers to command their online presence and create measurable impact.

About the role

Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them. Lead efforts in contract renewals and negotiations.

Relationship Management: Build and nurture strong relationships with key stakeholders, with an emphasis on deepening the overall contact list. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.

Renewal Pipeline Managem...