About the Role

We're looking for a commercially minded Customer Success Manager who enjoys building strong customer relationships, solving complex problems, and driving real business impact.

You’ll play a key role in customer retention and revenue growth, partnering with clients as they navigate global employment challenges. This is a hands‑on role in a fast‑paced, growing team, where you’ll work closely with Ops, Sales, Marketing, RevOps and Finance to deliver an excellent customer experience.

What You'll Do

• Build strong, lasting relationships with customers and become a trusted advisor who helps them achieve their goals with Playroll.
• Drive customer retention through proactive engagement, early risk identification, and practical problem‑solving across your book of business.
• Identify and close expansion and cross‑sell opportunities by understanding customer needs and spotting areas for commercial growth....